Refund policy

Returns

Our aim is to ensure that you are completely satisfied with your purchase. If for any reason you are not, we will gladly accept a return within the window below.

We have a 2 day return policy. You have 2 days after receiving your item to request a return.

We do not offer exchanges or replacements. Accepted returns are refunded to your original payment method. If you would like a different item, please place a new order.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@gemofu.com. Once your return is approved, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

European Union 14 day cooling off period

Notwithstanding the above, if your order is shipped into the European Union you have the right to cancel or return it within 14 days, for any reason and without justification. Your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card issuer to post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@gemofu.com.

Questions

Email us at support@gemofu.com. Thank you for choosing Gemof U and we look forward to serving you.